community

What's extraordinary about the open source community is that this level of support happens all the time, every day, without charge, in hundreds, thousands of projects out there. People that can get to the bottom of a problem and fix it at the source, not just provide a workaround, are directly reachable and motivated to see their software work as well as possible. They're not hidden away from the public behind a large corporation, unreachable with layers of clueless support script readers stuffed between you and them.