The CRM software mentioned in the book, currently in use by the author, is now uploaded to a Subversion repository. It's mostly the Anteil CRM package modified to strip out the C database abstraction library. The code is quite ugly, and installation is not easy at this point.

The author of the book, John Locke, has forked the Anteil package and is now developing it under the name Retriever CRM. Many of the features do not work at all, and you'll find several ugly bugs if you go very far. We would like to integrate the package to use LDAP as a back end for storing contact details, so that the data can be accessed from other programs. This is a very early call for developers--if you would like to be involved, leave a comment below!

You can download the code using a Subversion client from the following URL:

http://opensourcesmall.biz/svn/retrievercrm

Coming soon: a wiki and mailing list to coordinate development.

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There is an open source company management system written (apparently) by a couple of MIT guys that seems to be getting traction called Open For Business. It's website is:
ofbiz.org
They seem also to have a CRM system under "Party" as in all people and organizations are 'parties'.

Not being anything in the way of a real programmer, I can't offer intelligent critique, but it seems like you might consider it as another possibility.

Thanks for your website and book.

hanzie.

Thanks for your comments!

I took a look at this system, but it doesn't appear to meet the Open Source Definition--there's a charge for redistribution. Looks interesting, but the SugarCRM seems to meet all the criteria...

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