If you sign up for a Drupal Maintenance plan, we offer a discount on our regular hourly rate. We figure if we can work on sites we know and maintain, we can pass some savings on to you. This is essentially our preferred customer rate, for single projects beyond what you might want to do with monthly retained hours.
Terms & Conditions:
a. Estimates shall be provided on the number of hours required to complete a given task. These estimates do not represent a bid or binding agreement to complete the work in the estimated number of hours and are provided solely for convenience and planning purposes.
b. Support calls and in-person meetings are billable for each Freelock employee involved.
c. Hours must be paid for before work begins, and will get scheduled based on date payment is received. Hours with a maintenance plan at this rate do not expire as long as you keep a maintenance plan active.
d. For larger projects, we can split payments into milestones/chunks of hours, with some pre-determined amount paid up front to secure the time on our schedule.
e. Hours are calculated using each employee's "experience factor" and rounded up to the nearest 1/4 hour.