Stories in Sustainable/Open Business

Thu, 03/13/2014 - 13:47 -- John Locke

Previously we learned why a custom web site is not a car. But it is a lot like a building.

"Make me a building. How much is it going to cost?"

Sustainable/Open Business
Thu, 02/27/2014 - 12:11 -- John Locke

"My budget is really tight, can you get the project started and show me what to do to finish it?" -- Yet another request from several different prospective customers.

Sustainable/Open Business
Wed, 02/19/2014 - 16:53 -- John Locke

"I just want a web site to do memberships, events, and e-commerce. How come you can't tell me how much it's going to cost? I just want to know the price, like when I buy a car."

Sustainable/Open Business
Thu, 01/23/2014 - 09:17 -- John Locke

I've long been a Bitcoin skeptic, not necessarily seeing the point of it. While I've kept passing tabs on its progress, I did not think it was viable, or worth much beyond pure speculative game play, a forum for making bets that today are up quite a lot.

Sustainable/Open Business
Mon, 01/13/2014 - 08:55 -- John Locke

Clients love fixed-price projects, because they have transferred the risk of the unknowns to the vendor. Even so, if the vendor cannot fully handle those risks, the entire project might fail.

Sustainable/Open Business
Fri, 01/10/2014 - 09:16 -- John Locke

Ask any contractor the most economical way to get a job done, and the answer will be "Time and materials." The reason? You are taking on all the project risk.

Sustainable/Open Business
Fri, 11/15/2013 - 10:24 -- John Locke

It goes something like this:

(Client): I want to add a shopping cart to my site. I heard that xyz cart is free, can you add that for me?

(Developer): Sure! That looks easy.

Sustainable/Open Business
Tue, 10/01/2013 - 10:24 -- John Locke

Whether you realize it or not, you're doing CRM already. Customer Relationship Management (CRM) has become a hot buzzword that all kinds of businesses desperately want. I think the perception is that a CRM will somehow magically bring in sales, coordinate sponsors, manage members, fix your business.

Sustainable/Open Business
Fri, 09/06/2013 - 13:41 -- John Locke

What are the results you are trying to achieve? How can your web site help you get those results? These are a couple of questions we're starting to ask all our clients, and what we're finding often reveals some very easy things we can do to drive more results, quickly and easily.

Sustainable/Open Business
Tags: Change, Results
Wed, 08/28/2013 - 10:31 -- John Locke

There's a few problems with setting up shop on the web. All of your competitors are right next door. You're in the worst neighborhood, with crooks inventing new tools to break in every day. That parking lot you just built now has to accommodate scooters and semi trucks. Your customers now expect perfect service, or they will just go next door.

Sustainable/Open Business

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  1. Again, good job on the site. Unfortunately, most people won't be able to tell just how cool it really is. There is definitely a better look and feel on the outside, but where it really shines is under the hood. In today's world of crappy software vendors who provide crappy products and next to zero service at premium prices, it's refreshing to work with someone who is honest, thorough, reasonable and willing to do what it takes to meet the customer's needs.

    Eric Leung, Director of Information Systems
    Outdoor Research

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