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At Freelock, we're always trying to figure out ways to do things better.

Unbelievable. Microsoft was one of the first places to support WebDAV, and after a little investigation, looks like they've completely changed how they support it--with security implications, and an amazing amount of brokenness...

Once upon a time, for a period of about 8 years, picking a document format was safe and easy: save it as a Word document, a .doc file. The vast majority of businesses could open, edit, and print it with no difficulty whatsoever.

This mythical golden age of Word arose after Microsoft conquered the world of Word Perfect and Lotus 123 by bundling a “good-enough” version of each into a single package, Microsoft Office. After a few generations of painful Office upgrades where every new version had a slightly different file format, Microsoft finally matured into a format that it kept stable for three versions in a row—Office 97, Office 2000, and Office XP. And the overall interface has stayed stable much longer than that—there weren't any dramatic changes to the way you use Word between version 3 (when I started using it, back somewhere around 1987 on a Mac) and Office XP, in 2003.

With Office 2007, Microsoft completely changed the interface to its new “Ribbon” style. It also introduced a whole new file format. And now, only a year later, the new format is obsolete. Yet businesses are unknowingly starting to use this new docx format, not understanding that there are only a couple of minor advantages it has, while having several enormous drawbacks.

Packtpub is running a sample from a developer's guide for customizing SugarCRM. The author describes how to set up hooks for particular modules to build a custom workflow.

Some handy tips for users of OpenOffice.org, looking to get away from the mouse...

Ten fantastic keyboard shortcuts in OpenOffice.org

1. You want to make sure nobody will be able to read your documents in 10 years
2. You want to help your buddy who works for Microsoft have enough income to buy a private island in the Carribean, because maybe he would invite you to come for a weekend

I've been struggling to get Project Auriga to set HTTP Auth from a nice pretty login form, and think I have it working.

What follows is a very technical discussion--if you're a business reader, you should probably skip this post...

LugRadio has a very interesting discussion in their current podcast about the role of a community manager, in creating a vibrant community around an open source project.

Patrick asks,

Why not OpenSuSE, instead of Ubuntu?

Patrick asks,

Why not OpenSuSE, instead of Ubuntu?

At Freelock, we provide a maintenance service contract to manage Linux servers. For a fixed monthly fee, we provide monitoring, system updates, application updates, and our help recovering anything that goes wrong with an upgrade. We’re looking at adding disaster recovery to the mix, raising the price to cover the cost of backing up all of the data and providing varying service level agreements on how soon we will recover your machine from a total loss. But for our base price, we only support Ubuntu and CentOS, with a preference for Ubuntu. So Patrick asks, why not OpenSuSE? Read my reply after the jump.

It's been a while since I posted here, but it's not for lack of things to write about. There's plenty going on, and I have several blog posts/rants/articles pretty much ready to post. Just haven't had time to get them up.

Computers and information systems are essential parts of every business today. Like accounting and legal, every business needs to invest in technology to compete. Technology is both a cost of doing business, and an opportunity to do more business. Most people I talk with recognize the necessity of having a computer, an email address, and a web site, but still look at the upfront cost more than other issues.

After spending some time working with dozens of businesses, I think it's time to take a step back and look at the big picture of technology in business. Let's take a reporter's view of the topic, and ask the basic questions: who, what, where, why, when, and how much?