community
Website Conversion
While a website that finds new customers is certainly compelling and worth exploring, a website that finds those customers and helps them understand your product and service (without your involvement) is even more compelling. There are a number of different ways for your website to help your customers along the purchase process. There are a number of different ways to build a relationship with a potential customer that does not require your involvement.

Mailing List or Forum? A theory...
I think the discussion has come up at least twice on every mailing list I'm on: Why don't we move this discussion to a web-based forum?