support
Ongoing Support and Hosting
At Freelock, we provide targeted, semi-managed hosting of Linux-based web applications to help ensure that your website stays secure and online. We lease our own dedicated servers, both physical and virtual, and have full control over the OS and all the software, including your applications. This allows us to fully support everything above the hardware layer to an extent that few other companies do.
How Open Source support is different
I started writing a response to a discussion in the latest "Linux Link Tech Show" episode, but ended up with something far too long, so I've split it up into 4 posts.
An example of open source support
In my early Linux system administration days, when I was first trying to set up a mail server with spam filtering, I ran across a really puzzling bug in Dspam, the software I was trying to get working.
The unwritten rules of open source support
What's extraordinary about the open source community is that this level of support happens all the time, every day, without charge, in hundreds, thousands of projects out there.