WordPress Malware Removal Service

WordPress Malware Removal Service

Your WordPress site got hacked. Let's find out what happened -- and make sure it doesn't happen again.

We remove malware, backdoors, spam, and malicious redirects from compromised WordPress sites. But cleanup is only half the job.

Our senior engineers trace the infection back to its source, close the vulnerability, assess your hosting environment, restore Google and host trust, and give you a written account of what happened.

Most incidents: 24 - 72 hours

Full incident cleanup starts at $3,000

Get Emergency Help

Not sure whether you're actually hacked? Tell us what you're seeing and we'll help you figure out the next step.

Is this what you're seeing?

Your site is throwing up spam pages you didn't write. Or visitors are getting redirected somewhere they shouldn't. Or you got the email: Google flagged you as "may be hacked," or your host suspended the account outright.

Whatever the symptom, the underlying problem is the same: something got in, and it's still in there until someone finds it and closes the door. Left alone, this doesn't stay contained -- the blocklist warning tanks your traffic, the redirect keeps re-infecting fixes you try yourself, and every day it's live is a day your organization's name is attached to spam.

You didn't sign up to become a malware forensics analyst. You need someone who's done this before, tells you plainly what happened, and gets you back to running your site instead of defending it.

The WordPress site you want checked
Where is the site hosted?
Is the site currently offline/suspended?
Yes
No

We've been operating open-source for organizations for more than 25 years. Here's what we actually find when WordPress gets compromised.

We've cleaned up dozens of WordPress sites for nonprofits, colleges, and small businesses and the pattern is always the same: the visible symptom (spam pages, redirects) is rarely where the attacker got in. Removing the symptom without finding the entry point just buys you a re-infection in a few weeks. That's the gap most $5 gigs and plugin-only fixes leave open.

What's included

  • Full scan - files and database, not just the obvious folders
  • Malware and backdoor removal
  • Review of every admin user (attackers often leave themselves a login)
  • Core, plugin, and theme reinstall from known-good sources
  • Database cleanup
  • Removal from Google's blocklist and any host-level suspension
  • Post-clean hardening - including an assessment of your hosting environment, since a weak or misconfigured host is often part of how you got hit
  • A written report: what we found, how they got in, what we did about it, and any hosting changes we recommend

The Plan - How it works

  1. Triage call - tell us what you're seeing; we confirm scope and access. (same day)
  2. Snapshot - we take a full backup before touching anything, so nothing is lost.
  3. Clean - files, database, admin users, the works.
  4. Harden - close the entry point, not just the symptom. This includes an assessment of your hosting environment - outdated PHP, shared-hosting reinfection risk, missing WAF, weak isolation between accounts - since hosting is frequently how attackers get in, or will next time.
  5. Verify - confirm the blocklist/suspension is lifted and the site is actually clean, not just quiet.
  6. Handoff - you get the written report and a plain-language explanation, not a PDF full of jargon.

Typical turnaround: 24–72 hours for most cleanups; longer for complex or repeat infections.

What it costs

Cleanups start at $3,000, which covers a full diagnosis - what happened, how they got in, and how much damage was done - plus the cleanup itself. If the assessment shows the site needs a full rebuild rather than a cleanup, the cost is substantially more; you'll know which situation you're in, and the number that goes with it, before we start any further billable work.

Why Freelock instead of a $5 gig or a plugin

A $5 cleanup or a security plugin can make the visible symptom disappear. Neither one reliably finds how the attacker got in — so the same vulnerability is often still open when they come back.

What's different here:

  • Senior engineers, not a ticket queue. The person who finds the backdoor is the same person who closes it.
  • We look for the entry point, not just the symptoms. That's the difference between a cleanup and a fix.
  • We can rebuild the environment from scratch if needed — our Drupal Flake / wp-flake tooling means a clean, reproducible environment isn't a special project, it's how we already work.
  • We assess your hosting, not just your site. If the host itself is the weak point - shared infrastructure, no isolation, outdated stack - we'll tell you, with a concrete recommendation, instead of cleaning the same site on the same vulnerable host and calling it done.
  • Optional ongoing protection, so this doesn't become a recurring event.

Success - After the cleanup

Once you're clean, the goal is that this is the last time you have to think about it. That's what our Protection Plan is for - monitoring, hardening, and maintenance so you're not back here in three months. Not required, but most clients who've been through a hack once don't want to do it twice.

Start a cleanup → Book a triage call

How do I know if my WordPress site is hacked?

Common signs: spam pages appearing in search results that you didn't create, unexpected redirects, a "this site may be hacked" warning in Google Search Console, unfamiliar admin users, or a suspension notice from your host. Sometimes there's no visible sign at all - the site "just" gets slow, or search rankings quietly drop.

How long does removal take?

Once scheduled, typically 24 - 72 hours.

Will I lose content?

Our process is built to preserve everything that's there when we start. We snapshot before touching anything. The real risk isn't our cleanup, it's what came before it: if the attacker deleted content and there's no recent backup to restore from, that content may be gone for good. Recovery time varies a lot for the same reason - a site with solid backups and decent hosting can be back to normal fast; a site on hosting with no real backup system can take much longer, and some content may not come back at all. This is one of the most common reasons we end up recommending a hosting upgrade as part of the cleanup - if your current host isn't protecting you with real backups, that's a bigger risk to your content than the malware itself.

Can you get the Google warning removed?

Yes. Once the site is clean, we submit a review request through Google Search Console and confirm the blocklist status clears.

How do sites get hacked?

Usually one of: an outdated plugin or theme with a known vulnerability, a weak or reused admin password, or a compromised hosting account affecting multiple sites at once. Part of our process is identifying which one it was for you.

Should I just use a plugin?

Security plugins are useful for ongoing monitoring, but most can't reliably remove an active infection or find the entry point on their own. If you're already compromised, you need a human to find how they got in, and clean up the mess. A plugin will just tell you that you're infected, which you already know.

Do I need to switch hosting providers?

Not always. Part of the cleanup includes assessing your hosting environment, since a shared or misconfigured host is a common way sites get reinfected after a cleanup. If your current host is solid, we leave it alone. If it's part of the problem, we'll tell you plainly and give you a specific recommendation - not a blanket "switch to X."