Sustainable/Open Business

Successful projects, part 2: Paying for Deliverables

Clients love fixed-price projects, because they have transferred the risk of the unknowns to…

Successful projects, part 1: Paying for Attention

Ask any contractor the most economical way to get a job done, and the answer will be "Time and…

PCI Compliance: the risks of doing e-commerce

It goes something like this: (Client): I want to add a shopping cart to my site. I…

CRM is a discipline, not a tool

Whether you realize it or not, you're doing CRM already. Customer Relationship Management (CRM…

Staying nimble with Drupal

What are the results you are trying to achieve? How can your web site help you get those…

Keeping up with the Changes

There's a few problems with setting up shop on the web. All of your competitors are right next…

What is the value of your web site?

Results. Return On Investment. Value. How do you measure these things in a website? There's one…

Fate doesn't like to be tempted

Not 4 hours after posting my most recent blog stressing the importance of setting up systems…

Managing change and risk with Drupal Hosting

If there's one thing that's constant in the web world, it's change. We've seen huge change over…

I wanna change my website

Before doing any changes to your web site, the first thing to figure out are your goals. As a…