This is more business than software. One of the main target audiences for my book is the small IT consultant who wants to help businesses by providing systems to improve the business, instead of just fixing their computers. To be able to do that, you need to understand business. I didn't start with any special knowledge--I've very much learned business by doing it, by being in it, not through formal education.
Here'a a great reading list to learn about business:
Josh Kaufman: Inside My Bald Head | The Personal MBA
Also see the community site: The Personal MBA
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